Frequently Asked Questions
1How does the free trial work?
After ordering, you’ll be given the required download links to install RSRS. The trial will run for 15 days, at which point it will expire. You can then subscribe to a paid subscription to continue use of RSRS.
2Why can’t I download the free trial more than once?
We allow each account to order a free trial only once since we feel 15 days is adequate time to evaluate RSRS. If you want an extension though, contact us and we’ll give you a few more days.
Billing and Payments
1What forms of payment do you accept?
We accept payments through PayPal and Credit Card. Supported cards include Visa, Mastercard and Maestro. Credit card payments are processed through the JCC Gateway.
2How does billing work?
Billing works through manual recurring payments. In other words, before or when your subscription expires, simply purchase the same or any other paid package to extend your subscription. By not using automatic charging methods, this avoids unwanted charges and ensures you get to access the service on your terms.
3Where is my Credit Card information stored?
We do not store your credit card information on our servers.
4Can I change my payment method?
Yes, you can alternate between different credit cards and different paypal accounts to make purchases. You are not tied to one form of payment once you make your first purchase.
1What is the ‘Users’ option on each package page?
This is the number of users who can log into RSRS simultaneously. There is no limit to the number of users you can create from within RSRS, but so long as you purchase one user, you can only log in with one of those users at a particular moment in time.
2How do I add more users to RSRS.
Simply purchase an additional package with the desired number of users. You can purchase a package at any time, not only when your subscription expires. Doing so will extend your subscription period with the updated number of users. If, however, you do not wish to purchase a renewal package yet, contact us and we can create a custom order with an adjusted price. Note that the free trial only allows one user.
3Can I downgrade the number of users I bought?
Sure you can. You can do so by simply purchasing a package and picking the desired number of users. This change will be immediate once the purchase is complete.
4How do I cancel my subscription?
You do not need to do anything to cancel your subscription. By simply allowing the expiration date to pass, your subscription will effectively be cancelled/expired.
5Do I need a serial number to activate RSRS?
No, RSRS does not work with serial numbers and avoids complications of tying the program to specific computers. If you have a running trial or subscription, simply launching the program and logging into you SynolonSoft account is enough to verify you as a user. As a result, you can run the program on any different computer you wish.
1What kind of device do I need to run RSRS?
RSRS will work on any device running Microsoft Windows, be it a desktop, laptop, or a tablet.
2What operating system do I need to run RSRS?
The RSRS Software will run on any version of Windows from XP forward. This includes Windows XP, Vista, 7, 8, 8.1, and 10. For the RSRS Server, ensure you pick the right installer depending on which Windows version you have and whether you have MySQL installed.
3Do I need internet access to use RSRS?
Yes you need a constant internet connection. The RSRS Software needs you to log into your SynolonSoft account to verify you as a user and ensure your subscription is valid.
1What security measures does SynolonSoft take to make sure I'm safe?
Both our website and software use a valid SSL certificate, so any data you enter on this site or during login of the software is encrypted. Payments are handled on both PayPal's and JCC's secure hosted pages, ensuring the best security for your payments.
2Is my RSRS data secure?
For any business, security is of utmost importance, which is why we feel it is best to avoid storing your data on any cloud servers. Both the RSRS Software and RSRS Database are installed on your computers, so as a result, your data is, and will always be secure from online threats and under your full control.
1Will RSRS receive updates?
Yes of course, we are constantly improving it with many ideas on our to-do list. If you have any suggestions for features, simply contact us through the Feedback window in RSRS, or through the Contact page on this site, and we’ll add your idea if it’s a good one.