Using RSRS

Priority Type Settings

The Priority Type Settings screen allows you to customize the priority types that your company may assign to Service Reports. This custom list will appear when right clicking on the far […]

Alternate Charge

The ‘Alternate Charge’ is a charging method used by the Labour Charge Calculator to calculate how much to charge a client for labour done. The philosophy […]

True Costings

The ‘True Costings’ is a charging method used by the Labour Charge Calculator to calculate how much to charge a client for labour done. This tool […]

SMS Client

In the ‘SMS to Client’ section you have the ability to send SMS messages to your client using your own default SMS template, defined in the Notification Settings. Depending […]

Email Client

In the Email Client section you have the ability to send emails to your client using your own default email template if you so wish, defined in […]

Labour Charge Calculator

The Labour Charge Calculator section provides a very powerful tool which, when set up correctly, can maximize profits for your company as it aims to calculate a […]

Spare Parts Breakdown

The Spare Parts Breakdown section allows you to manage all spare parts used for a particular repair job. This section is accessible from the In-House or Call/Visit […]

Product History Report

The Product History Report provides an overview of the hardware related work done to a particular product. It displays in all detail the past faults of a […]

3rd Party Service Report

The 3rd Party Service Report is accessible from any In-House or Call/Visit report which has a 3rd party allocated to it. This report is to be […]

Call/Visit Service Report

The Call/Visit report is accessible from the Pending Jobs and Service Reports sections. Once launched, you will see a screen similar to the one above. The report is launched with […]

Date OUT Service Report

The Date OUT Service Report is created when an In-House report is set as completed. This is the report that can be handed to the client […]

In-House Service Report

The In-House report is accessible from the Pending Jobs, Service Reports and by clicking the ‘View In-House Report’ button on the Date In/Out Service Report screen. […]

Date IN Service Report

The Date In Service Report is the report completed when an In-House Client delivers a product to be serviced at your establishment, as described here. Using […]

Feedback

In this section you have the ability to submit RSRS feedback to us (SynolonSoft). You can choose whether the feedback is a ‘Suggestion’, ‘Comment’, ‘Error Report’, […]

Database Options

This section allows you to either backup or restore your RSRS database in it’s entirety. This includes all reports, clients, users, spare parts, and all settings. As […]

Open Reports

On the Open Reports section, you can view all current reports that are being viewed and by whom. This section is important because on rare occasions […]

Authorisation Options

To access the Authorisation Options section, you will need to provide an owner account password as shown below. If there are multiple owner accounts, any of […]

Localisation Settings

The Localisation Settings allow you to configure your report language, currency, and selected language. In the ‘Report Options’ box, you can choose between English and Greek for […]

Color Code Settings

The Colour Code Settings screen allows you to customize the colour codes you may wish to assign to clients and service reports. The selection of colours is unlimited. […]

Company Information

This screen allows you to customize the company information that will be visible on all Service Reports. Simply fill out the fields on the left and […]

Charging Options

On this section, you can choose and configure which charging method will be used by the Labour Charge Calculator. More info on the Labour Charge Calculator can […]

Codification Options

The following information gives you the detailed process of making the most out of the Codification Tool. Please make sure that you take a look at […]

Supplier Settings

The Supplier Settings screen allows you to customize the suppliers that your company deals with. This custom list will appear on the Spare Parts section as well as the Spare […]

Job Type

The Job Type Settings screen allows you to customize the job types that your company deals with. This custom list will appear on the In-House and Call/Visit service report in the type field. […]

3rd Party Settings

The 3rd Party Settings screen allows you to customize the 3rd Parties that your company deals with. This custom list will appear on the In-House and Call/Visit service report in […]

Spare Part Type Settings

The Spare Parts Type Settings screen allows you to customize the spare part types that your company deals with. This custom list will appear on the Spare Parts section as well as the […]

Product Type Settings

The Product Type Settings screen allows you to customize the product types that your company deals with. This custom list will appear on the In-House and Call/Visit service report in […]

Brand and Model Settings

The Brand And Model Settings screen allows you to customize the brands and their respective models that your company deals with. These custom lists will appear on the […]

Notification Settings

This section allows you to define your default email and SMS messages to be sent to clients. Within the Email Configuration box, enter your email’s configuration as […]

Deleted Service Reports

This section is accessible from the far bottom left corner of the Main Panel as shown below. It displays all Service Reports that were deleted from […]

Report Templates

This section provides you with the ability to print each Service Report template, with no data entered. This may be useful if you wish to enter […]

Statistics

This section of the application allows you to generate and view various statistical reports. To generate a report, You first use the date pickers “From” – “To” to […]

Modification History

In the Modification History section, you can view all modifications or edits made to all Service Reports by whoever is authorized by the owner. As seen […]

Daily Technician Report

The Daily Technician Report section provides a means for the owner to analyse the workload and performance of each technician on a daily basis. Like all other […]

Label Generator

The Label Generator section allows you to create both Barcode and Text labels. Barcode labels can be used for spare parts in your inventory and text […]

Spare Parts

The Spare Parts section provides an overview and helps you manage your spare parts and their attributes. The main functionalities of this section include adding, editing and […]

Clients

The Client section provides a centralized area where you can manage your existing clients and their personal information. From this section, you have the ability to […]

Service Reports

The Service Reports section provides a list of all service reports and their pertaining information, regardless of status. It allows you to see important information at a […]

Report Options

This is the screen you will see once you click ‘Report Options’ from the Control Panel. This screen has 3 tabs, ‘Serial No. Options’, ‘Printout Options’, […]

User Settings

The following screen allows you to manage the users (staff) of the RSRS software. This section is divided into 3 main tabs: ‘Change My Password’, ‘Add […]

SynolonSoft Account

This screen displays a summary of your SynolonSoft account details. Within the Online RSRS Dashboard box, you have the ability to upload all their Service Reports and […]

Pending Jobs

The Pending Jobs section allows you to keep track of any incomplete jobs. You are able to access individual In-House Service reports to work on, while at […]

Add Call/Visit Client

The above is the screen loaded when you click ‘Add Call/Visit Client’ from the main panel. This section will allow you to create a new service report for […]

Add In-House Client

The above is the screen loaded when you click ‘Add In-House Client’ from the main panel. This section will allow you to create a new service report […]

Main Screen

The above screen will appear once successfully logged in. Starting from the top left, you can see what version of RSRS you are currently running, as well […]