The Priority Type Settings screen allows you to customize the priority types that your company may assign to Service Reports. This custom list will appear when right clicking on the far […]

In this section you have the ability to submit RSRS feedback to us (SynolonSoft). You can choose whether the feedback is a ‘Suggestion’, ‘Comment’, ‘Error Report’, […]

This section allows you to either backup or restore your RSRS database in it’s entirety. This includes all reports, clients, users, spare parts, and all settings. As […]

On the Open Reports section, you can view all current reports that are being viewed and by whom. This section is important because on rare occasions […]

To access the Authorisation Options section, you will need to provide an owner account password as shown below. If there are multiple owner accounts, any of […]

The Localisation Settings allow you to configure your report language, currency, and selected language. In the ‘Report Options’ box, you can choose between English and Greek for […]

The Colour Code Settings screen allows you to customize the colour codes you may wish to assign to clients and service reports. The selection of colours is unlimited. […]

This screen allows you to customize the company information that will be visible on all Service Reports. Simply fill out the fields on the left and […]

On this section, you can choose and configure which charging method will be used by the Labour Charge Calculator. More info on the Labour Charge Calculator can […]

The following information gives you the detailed process of making the most out of the Codification Tool. Please make sure that you take a look at […]

The Supplier Settings screen allows you to customize the suppliers that your company deals with. This custom list will appear on the Spare Parts section as well as the Spare […]

The Job Type Settings screen allows you to customize the job types that your company deals with. This custom list will appear on the In-House and Call/Visit service report in the type field. […]

The 3rd Party Settings screen allows you to customize the 3rd Parties that your company deals with. This custom list will appear on the In-House and Call/Visit service report in […]

The Spare Parts Type Settings screen allows you to customize the spare part types that your company deals with. This custom list will appear on the Spare Parts section as well as the […]

The Product Type Settings screen allows you to customize the product types that your company deals with. This custom list will appear on the In-House and Call/Visit service report in […]

The Brand And Model Settings screen allows you to customize the brands and their respective models that your company deals with. These custom lists will appear on the […]

This section allows you to define your default email and SMS messages to be sent to clients. Within the Email Configuration box, enter your email’s configuration as […]

This is the screen you will see once you click ‘Report Options’ from the Control Panel. This screen has 3 tabs, ‘Serial No. Options’, ‘Printout Options’, […]

The following screen allows you to manage the users (staff) of the RSRS software. This section is divided into 3 main tabs: ‘Change My Password’, ‘Add […]

This screen displays a summary of your SynolonSoft account details. Within the Online RSRS Dashboard box, you have the ability to upload all their Service Reports and […]